International Forums Stream announcements Redbet not accepting any documents and refusing deposit refund….Help?

  • Redbet not accepting any documents and refusing deposit refund….Help?

     shirley updated 5 months ago 1Member · 2 Posts
  • shirley

    Member
    January 17, 2021 at 9:01 pm

    I signed up to redbet through your link last week. I deposited €100 euro and took the bonus. Two days later my account was blocked. They asked for KYC. I sent all this in and they accepted everything (ID, POA, Bank cards) then they asked for a selfie. I sent this in (Impossible to take alone). They then asked for ANOTHER selfie and ANOTHER POA. I’ve told them no as it’s ridiculous. I’m KYCd at their sister site Mr Green months ago.

    I’ve requested the €100 deposit back as have not played with it and they are refusing.

    Can you sort this out as I’m a long time watcher and this is ridiculous.

  • shirley

    Member
    January 19, 2021 at 5:42 pm

    Still having huge issues here and the site is refusing to refund my 100 euro deposit even though I have not played with it.

    Jack has been emailing me but hasnt been able to really help at present.

    Redbet have asked for a certain POA i dont have in my name and asked for ANOTHER selfie of me holding my ID which is impossible when you live alone and have MS.

    Redbet currently breaking EU consumer law refusing a customer a refund despite not allowing the customer to use their product.

    Could someone at Easybonus help?

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